ALPHA INFINITE MARKETING - FZCO
Trading as Novra Code.
Refund and support contact: info@novracode.com
Business address: IFZA Business Park, DDP, Unit 51879-001, P.O. Box 342001, Dubai, United Arab Emirates
NOVRA CODE / LEGAL
Refund Policy
A straightforward 30-day money-back guarantee on all Novra Code plugins and bundles.
30-day money-back guarantee
Try any Novra Code plugin or bundle risk-free. If it is not the right fit, request a full refund within 30 days of purchase. The guarantee applies to all license plans of Novra Cache, Novra Object Cache and Novra Tracking, and to the Performance Bundle and the Growth Bundle, purchased directly from Novra Code. Novra Code sells to business customers only. This guarantee is a voluntary contractual offer, not a statutory right of withdrawal.
How to request a refund
Email info@novracode.com within 30 days of purchase. Include your order or invoice number and the email address used at checkout so we can locate the purchase. You do not need to share your password, payment card details or license key. Feedback is welcome, but is not a condition of the guarantee.
Refund amount and payment method
A full refund returns the amount paid for the refunded purchase. Refunds are issued to the original payment method where available; if that is not possible, we will agree an alternative with you. The time until funds appear depends on the payment provider and your bank.
What happens to the license
When a purchase is refunded, we deactivate and withdraw its license. For a bundle, the licenses of all plugins in the bundle are withdrawn. Updates, downloads and services requiring that license, including Remove Unused CSS, will no longer be available under the refunded purchase. Please deactivate and remove the plugin on your websites. Your existing cached pages are not remotely deleted by this policy.
Requests after 30 days
The voluntary money-back guarantee covers requests submitted within 30 days of purchase. For a later request or an unresolved product issue, contact info@novracode.com so we can review the circumstances.
Your statutory rights
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded. Because Novra Code sells only to business customers, statutory withdrawal rights for consumers do not apply to purchases from Novra Code.
Policy date
Last updated: October 2, 2026.
QUESTIONS ABOUT A REFUND?
Reach us through our contact page — we will get back to you as soon as we can.